Shipping policy

Shipping Policy — Unusuals Creative Community (UCC)

Made Unusual. Made With A Purpose.

Thank you for supporting UCC. As a small team taking our first steps into shipping products, we want to be upfront and clear about how shipping works, so there are no surprises.

1. Where We Ship

We currently ship within India only.
International shipping is not available at this time, but we hope to expand as we grow — thank you for your patience.

2. Our Courier Partner

Orders are shipped via our local courier partner.
Because we rely on a local courier rather than a large national network, delivery timelines and serviceability may vary depending on your location, especially for remote or rural areas.
If your pin code is not serviceable by our courier, we will contact you to arrange an alternative or offer a cancellation with full refund.

3. Processing Time

Orders are processed and handed over to our courier within 3-4 business days of order confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
During high-demand periods (launches, festivals, etc.), processing may take slightly longer — we'll do our best to keep you informed.

4. Delivery Timelines

Estimated delivery time is 7-8 business days from the date of shipping, depending on your location.
These are estimates, not guarantees. Delays can happen due to weather, courier delays, regional restrictions, strikes, or other events outside our control.
As a small team relying on a local courier, we sometimes have less control over exact delivery windows than larger companies — we appreciate your patience and will always try to help if something's delayed.

5. Shipping Charges

Shipping costs are calculated at checkout based on your location and order size.
Shipping is genuinely costly for us as a small, early-stage shop, so shipping fees (where applicable) help us keep this sustainable — thank you for understanding.
Shipping charges are non-refundable once an order has been dispatched, except in confirmed cases of damage during transit (see our Return & Refund Policy).

6. Order Tracking

Once your order ships, you will receive a tracking ID via email/WhatsApp.
Please allow 24–48 hours for tracking information to update after dispatch.
If your tracking shows no movement for several days, contact us and we will follow up with the courier on your behalf.

7. Failed or Missed Deliveries

Please ensure your shipping address and contact number are accurate and reachable at the time of order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
If the courier is unable to deliver due to your unavailability, incorrect address, or refusal to accept the package, the item may be returned to us. Re-shipping charges (if applicable) will need to be covered by you before we send it again.
Packages returned to us as undeliverable after multiple attempts, with no response from the customer, may be treated as forfeited after 3 days, and no refund will be issued in such cases.

8. Damaged or Lost Shipments

If your package arrives visibly damaged, please refer to our Return & Refund Policy for how to report it (photo/video evidence and an unboxing video are strongly recommended).
If your package is lost in transit (no movement/updates for an extended period after dispatch), please contact us and we will investigate with our courier partner and work toward a resolution — replacement or refund, depending on the outcome.

9. A Note From Our Team

We're a small team building this shop step by step, and shipping is one of the biggest costs and challenges we manage directly. We're committed to getting your order to you safely, but we ask for a little grace as we grow — your support means a lot to us.