Refund policy

Return & Refund Policy — Unusuals Creative Community (UCC)

Made Unusual. Made With A Purpose.

Thank you for supporting UCC and being part of our very first steps as a shop. We're a small team pouring our hearts into this — every order helps us keep creating and keep going. Please read this policy carefully before placing an order.

1. General Policy: No Returns or Refunds

Once delivered, the following items are strictly non-returnable, non-refundable, and non-exchangeable, except under the specific conditions listed in Section 2 below:

  • T-shirts
  • Tote bags
  • Mugs
  • Bookmarks
  • Magnetic bookmarks

These are personal-use and hygiene-sensitive items, and as a small team just starting out, shipping costs alone make unrestricted returns unsustainable for us right now. We appreciate your understanding as we grow.

2. When a Return or Exchange IS Allowed

We want you to be happy with what you receive. A return, exchange, or refund will be considered only in these two cases:

A. Product Arrived Damaged

If your item arrives damaged, broken, or defective due to a manufacturing or shipping issue:

  • You must inform us within 48 hours of delivery.
  • You must provide clear photo or video evidence of the damage, including the product, the packaging, and the shipping label.
  • We strongly recommend recording an unboxing video — this is the fastest way to help us verify and approve your claim without back-and-forth.
  • Once verified, we will offer a replacement (subject to stock) or a refund at our discretion.

B. Wrong Size Ordered

If you ordered the wrong size for a t-shirt:

  • You must request an exchange within 48 hours of delivery.
  • The item must be completely unused, unworn, unwashed, and undamaged.
  • The original tags must still be attached.
  • The item must be returned in its original, unopened packaging — if the poly bag or packaging has been opened, unsealed, or tampered with, the request will not be accepted.
  • This is an exchange for the correct size only — not a refund. We do not offer cash or payment-gateway refunds for size issues.
  • Return shipping costs for size exchanges are the customer's responsibility. We'll cover shipping for confirmed damage claims (Section A) only.

3. What Will NOT Be Accepted

To keep this fair for everyone and sustainable for our small team, the following are not valid grounds for return, exchange, or refund:

  • Change of mind after purchase
  • Item used, worn, washed, or altered in any way
  • Original packaging opened, damaged, or discarded
  • Claims made after 48 hours of delivery
  • Damage caused by misuse, improper care, or normal wear and tear
  • Missing or blurry photo/video evidence for a damage claim
  • Color variation due to screen/display differences (we photograph products as accurately as possible, but slight variation is normal)
  • Mugs, bookmarks, and magnetic bookmarks — these are final sale, no exceptions, even if unopened

4. How to Request a Return or Exchange

  1. Email us at unusualscreativecommunity@gmail.com or message us on Unusuals Foundation Instagram Handle within 48 hours of delivery.
  2. Include your order number, photos/video of the issue, and a brief description.
  3. Our team will review and respond within 2–3 business days.
  4. If approved, we'll share the return address and next steps.

5. Refund Method (Damage Claims Only)

Approved refunds for damaged items will be processed back to your original payment method within 7–10 business days of approval, or offered as a replacement/store credit if you prefer.

6. A Note From Our Team

UCC is in its very first season as a shop — a small team of believers trying to build something meaningful, one order at a time. This policy exists so we can keep serving you honestly and sustainably, without the losses that come from returns being misused. We genuinely care about getting this right for you, and we ask for grace as we learn and grow together.

Thank you for being part of this journey with us.